Terms & Conditions
Making A Purchase:
Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout Basket' and you will be asked for a few details that we need to be able to complete the order.
We accept all Major Credit Cards except American Express cards.
We do not charge for any item until it is ready to ship - even after you have completed tha card payment form no money is taken from your account until we have confirmed all items purchased are in stock and are ready for delivery to you.
If you prefer to make your purchase over the telephone rather than using the secure payment facility on-line - then please just call us on 0151 423 0794. This number is not a premium line - all calls will be charged at standard low cost local rates.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Credit Card Security when the order is placed at our website is our highest priority. Credit card numbers are encrypted using 128 bit encryption. All information goes direct to SagePay - they are a secure online payment company who work direct with the banks. We do not see any of your card information when you place an order
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
All accessories supplied with a product are subject to upgrade or change at the manufacturers discretion. We will supply the product(s) as supplied to us by the manufacturer. Accessories include Memory Cards/Sticks, brackets and TV Stands/Cabinets. This list is not exhaustive.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of av4all.co.uk is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
All prices on our website are inclusive of VAT - the price you see is the price you pay plus relevant delivery charges. No hidden other charges.
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Most of our products are delivered using a one man delivery company. This means the delivery driver will deliver to your front door and is not insured to enter your house. If you live in a block of flats or apartments then the driver will only deliver to the ground floor lobby or communal area. If you require assistance to take your product upstairs then you will need to make suitable arrangements yourself. You may request that the driver helps you take your Order into your home but this is at the discretion of the individual driver. If the driver does agree to help then please note that any damage to your property is under your household insurance as we are unable to accept liability for any damage to possessions or property during delivery.
Two man deliveries for some special order items may deliver to a room of choice and remove all packaging for you. This is a premium service that is designed for some fully assembled items and gives you the satisfaction of not having to unpack the unit and allows you to check for damage. It is your responsibility to fully check the product for any damage or marks as you will be asked to sign that it has been delivered in perfect condition. Please note that once you have signed for the goods you will not be able to claim for damages afterwards so please take your time Ė the delivery team are instructed to wait to give you the time needed to ensure you are happy with the product.
If you change your mind or are unhappy with your product then donít worry we offer an extended returns policy where you can return the item within 30 days for a full refund. Whatever the reason we will take your order back within 28 days for a full refund. You will be responsible for the return of the goods to us and any return shipping costs. We can collect the goods from you and we will only charge you the cost the courier will charge us for the collection. Details of any charges will be advised during the return procedure.
Once your order has been dispatched it cannot be cancelled. If you refuse an order, it will then be treated as a customer return where the return shipping costs will be deducted from your refund.
Under UK Law the distance selling regulations 2000 states that a customer can return the goods for any reason within 7 days of the date after the delivery date provided it is returned with the original packaging and all items returned in the condition they were received.
The av4all returns Policy extends this to 30 days to give you extra peace of mind.
If you have opened the box to examine the goods you must have done so without damaging or marking the product or packaging. The goods must not have been used or assembled. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods with their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.
How do I Return my order?
Should you wish to return your goods then please contact us on 0151 423 0794 and we will process your return for you. We will then issue you with an RMA number that will need to be added to your retuned goods to enable us to process your refund. Please do not write on the box as the items do need to be returned in a saleable condition. A small label will suffice. Please note that to enable you to return your goods we ask that they are returned as new with all the original packaging with all instructions and screw bags unopened. Unfortunately we are unable to accept returns where they have been assembled or modified in any way. Additional charges may apply if the product is returned in a non-saleable condition.
What happens if your Order is damaged or parts are missing?
We only stock products from major manufacturers who perform all kinds of drop tests to check the packaging is good enough to protect their products so damage in transit is very low.
However if you are unfortunate enough to receive a damaged product then donít worry we will replace the damaged part or the whole unit depending on the severity of the damage.
Once you sign for the delivery it is signed as delivered in good condition unless you say it is damaged. Please write on the delivery note or drivers hand held device that the item is damaged even if it appears to be only cosmetic damage to the box. This is extremely important to allow us to claim for any damages. If the damage appears to be significant then you can refuse the delivery and the item will be returned to us. We will then organise for a replacement to be sent out at no extra cost to you.
Simply call us on 0151 423 0794 as soon as possible and we will organise for the parts to be sent to you. Our aim is to get the replacement parts to you as quickly as possible at no cost to you. In certain circumstances we ask for photos of any damage to help us to improve the packaging for future customers and to assist with any claims.
Please note that for damaged items we need to be notified within 7 days of the item being delivered. We are unable accept claims for damaged items after 7 days.
If the item is delivered damaged and you no longer want the product then we will arrange to collect the product from you at no cost to you. Once we receive the damaged product we will refund you in full.
If there are parts missing then please call us on 0151 423 0794 and confirm which parts you require. We will ship the replacement parts as quickly as possible at no cost to you.
This returns policy does not affect your legal rights.
Privacy of information
av4all is committed to protecting your privacy.
We will only collect and use information about you lawfully and in accordance with the Data Protection Act 1998. The information we collect is used to process your order and to provide you with the best possible service. We collect only your name, e-mail address, mailing address, phone number and Credit/Debit card details. Av4all ltd does not sell or pass any customers personal information, including e-mail addresses to any other organisation for any purpose other than for processing or validating orders you place with us.
To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered credit reference agency or fraud prevention agency which may keep a record of that information. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
The information we hold will be accurate, and where necessary, kept up to date. Information will not be kept for longer than is necessary. You can check the information we hold about you by contacting us via e-mail. Any errors you find will be corrected promptly. Data held about you will be done so securely and will not be transferred to countries outside of the European Economic Area
You will own the goods once we have received your payment in full. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
Unit 5 Block F
St Michaels Industrial Estate
Registered in the UK, number 08492317
Tel No: 0151-423-0794
Fax No: 0151-424-0225